Return Policy

Welcome to MALLU KICKS! We strive to provide the best quality shoes at the best price. However, we have a strict return policy in place to ensure a smooth and transparent process for all our customers.

Video Requirement for Returns

After delivery, you are required to take an unboxing video. This video must capture a full 360° live view of the product. If there are any major damage issues detected in the video, we will take immediate action to resolve the issue.

No returns will be accepted if an unboxing video is not provided. This is a mandatory step to ensure the condition of the product upon arrival.

No Returns for AI-Generated Image Expectations

Many of the pictures you see of our products are generated with AI, and while we strive to match the quality depicted in the images, 80% of the picture is AI-generated. Please understand that the real product may not fully match the picture, but we guarantee quality that is worth the price paid.

Damage Policy

If the product you receive has any major damage that was clearly visible in the unboxing video, please contact us immediately, and we will take appropriate action based on the situation. Minor discrepancies or variations in color or texture will not be considered for returns as they are part of the AI-generated image limitations.

No Return on Unworn or Used Shoes

Shoes that have been worn or used will not be eligible for return under any circumstances. Please inspect the product carefully during unboxing to ensure it meets your expectations.

Contact Us

If you have any questions regarding our return policy, feel free to contact us.